Enabling Compliance with Password Policies
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How Much Do Passwords Cost?
For a moment, forget about the security aspects of passwords and focus on their costs. That’s right, their direct and recurring costs to your organization. Although they appear free, passwords cost your organization a material portion of its IT support budget. A portion that could be more wisely utilized while increasing your security. This silent budget killer, is simply the time your technical support staff devote to resetting users passwords. This does not include the abstract costs associated with lost productivity of the user or security breaches, etc., but the good old fashion labor cost of the help desk personnel physically resetting passwords on the system. It doesn’t matter if you provide technical support with in-house personnel or outsource it, if you pay for technical support "by the call" or it is fixed price, this cost is a major and often hidden component of your support budget.

20%-50% of Help Desk Calls
According to the Gartner Group, between 20% to 50% of all help desk calls are for password resets. Forrester Research states that the average help desk labor cost for a single password reset is about $70.

Although statistics vary depending on the organization, the following are universal findings; the stronger the enforcement of security policy for password management, the greater the number of calls for password resets. For the user, a forgotten password represents frustration; for the IT organization, its mundane and time consuming work that is the leading cause of high turnover in technical support positions. Until now, there was no was to manage this trade off between security and technical support.

Use our calculator at the left to determine if your organization can achieve real and immediate cost savings with the use of our product.

 
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How Strong Are Your Passwords?
How Strong Are Your Passwords? Security experts cite weak passwords as one of the most critical security threats to your infrastructure. But just what is a strong password? Are their tools that can help me audit and quantify my risk? more info

 

 

 

 

 

 

 

 






Type of Organization

Size of Your Workgroup/
Organization:

  Calculate ARS based on Number of Employees
Average Times a User Calls the Help Desk Per Year x  
( Based upon 1/2 of the META Group's average of 1.75 calls per user per month )

Percent of Calls Associated with Password Resets x  
( Gartner Group average is 30% of all call volume )

Average Cost of a Tech Support Call x  
( Forrester Research average is $25/call )

Portion of your annual support budget Spent on Password Resets

=$ Calculate ARS based on annual Password Reset budget
Cost of Provisioning Organization with Password Managers

=$  
First Year Savings in IT support budget =$

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